Front Office System Administrator - Stockholm
Nu har vi en förfrågan efter en Front Office System Administrator.
Som våran kund förklarade:
The Front Office team provides support for the Client as the single point of contact. The Front Office team is covering the service desk function and provides services to both internal and external users. The main support activities are within the areas of first level and second level support.
Consultant Tasks
- Register, analyze, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific products and solutions whenever necessary
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
Required knowledge and skills:
- Good knowledge and experience of end user mobile device support;
- Good knowledge and experience with Landesk Service Desk Console;
- Good knowledge of software deployment;
- Knowledge of Windows Server Update Services;
- Knowledge and experience of preparing images for deployment;
- Good 1st line and 2 nd line trouble shooting experience;
- Experience of working in a public sector environment
Duration: 2013-01-31 with good possibility of extension
Start: 2012-09-01
Place: Stockholm
Som våran kund förklarade:
The Front Office team provides support for the Client as the single point of contact. The Front Office team is covering the service desk function and provides services to both internal and external users. The main support activities are within the areas of first level and second level support.
Consultant Tasks
- Register, analyze, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, mobile devices and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific products and solutions whenever necessary
- Keep the inventory of the IT assets;
- Creation of images for deployment;
- Software deployment;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
Required knowledge and skills:
- Good knowledge and experience of end user mobile device support;
- Good knowledge and experience with Landesk Service Desk Console;
- Good knowledge of software deployment;
- Knowledge of Windows Server Update Services;
- Knowledge and experience of preparing images for deployment;
- Good 1st line and 2 nd line trouble shooting experience;
- Experience of working in a public sector environment
Duration: 2013-01-31 with good possibility of extension
Start: 2012-09-01
Place: Stockholm